Return and refund policy

We are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, Minh Tam - Men's Loafers offers a 14-day money-back guarantee and warranty with a one-time replacement for all orders! Read on for how.

Return Policy

Here below is the summary of our Returns Policy:

  • Our return policy lasts for 14 days.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. The seal must also be in the original packaging. If the original packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device will be protected
  • You will be responsible for paying for your shipping costs for returning the item and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Only items that have been purchased directly from Menloafers or authorized retailers are covered by our return and warranty program. 
  • Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at brian.mitcvn@gmail.com